Careers

Located in Bluff, Utah, Bluff Dwellings Resort is a vacation destination that offers incomparable services, luxurious accommodations and amenities to world travelers. Our emphasis to offer the best guest experience ensures our guests will rest, relax and rejuvenate. The Bluff Dwellings Resort Night Auditor position is responsible for the overnight audit process and accounting functions such as daily reporting of revenues, transaction audits & verifications, and preparation of daily bank deposits.

Night Auditor Responsibilities

• Reconcile all credit card transactions, financial records, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Record additional bookkeeping, and accounting procedures via Google Sheets documents.
• Correspondence/email with lead contact information.

Duties

• Provide exceptional customer service to guests and visitors to Bluff Dwellings Resort & Spa and Wild Expeditions.
• Provide information to guest and visitor inquiries about the resort and recommend outdoor activities/tours of the tour company.
• Maintain all work areas: clean, presentable and in excellent condition. Areas include: resort front, front desk, front desk office area, gift shop, market, and lobby restrooms.
• Company dress code required.
• Check-in and checkout guests in a timely punctual manner. Answer phone inquiries, return phone calls/messages/voice mail, and answer all emails for the resort and tour company. Create and complete reservations for the resort and tour company.
• Use nonverbal skills to identify guests’ satisfaction/dissatisfaction with their stay.
• Active listening skills to understand the individual needs of each guest and team member.
• Front desk staff should be personable, friendly and polite when interacting with everyone. We strive to be excellent at coordinating details, managing guest’s requests and tracking all reservations.
• Problem-solving skills: Ability to identify and solve guest related issues.
• Positive attitude: Cool, calm, and collected under pressure in a fast-paced environment.
• Maintains contact with local businesses’, Continually updates knowledge of local business hours of operations, upcoming specials or events in Bluff, San Juan County, and the Four Corners region.

Qualifications and Skills Required

• Strong and excellent verbal and nonverbal communication skills.
• Exceptional attention to detail and organizational skills.
• Effectively work well as a team and ensure a successful work environment.
• Be drug and alcohol-free. Pre-employment screenings will be done.
• Passionate about the region and outdoor recreation.
• Must live within a daily driving distance to Bluff, Utah

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Wild Expeditions Tour Company guides a variety of land and river based activities in and around the Bears Ears National Monument. The tour food coordinator will work with the Food Manager to oversee tour food, plan menus, prepare and pack food and ensure all food is excellent quality and ready for safe handling. The food coordinator will work with guides to ensure trips are packed correctly with all food and equipment items. The tour food coordinator will also assist the Catering Coordinator and will be a Lead and work at the Cedar Shack Cafe. All efforts will be focused on working to provide excellent food service as we develop a world class reputation at Bluff Dwellings Resort and WILD Expeditions.

Responsibilities

• Review, modify, and implement menus for all trips.
• Pack and prepare for Daily and Multi-day trips.
• Train and assign team members to assist in packing for trips.
• Keep inventory of what food items will be needed for trips and do shopping for multi-day trips.
• Work with guides and booking software to accommodate guest allergies and food preferences.
• Maintain trip food service equipment such as plates, bowls, utensils, pans, cook kits, coolers, are well kept, organized, and have necessary quantities for upcoming trips.
• Work with the Food Manager and purchasing coordinator to acquire small equipment and trip items such as hand soaps, dish soap and sanitizer, snacks etc.
• Train Guides to know where kitchen equipment is and how to prepare food menus
• Assist catering coordinator to prepare, cook and serve for Events.
• Work in the Cedar Shack Cafe as needed to cover shifts and work as a shift Lead.
• Participate in the Leadership Team to ensure overall Customer Satisfaction at Bluff Dwellings.
• Lead and train for excellent quality of food at Cedar Shack Cafe, Catering and Tour Food.
• Ensure excellent customer service through communication, teamwork and training.

Required Attributes

• Demonstrate knowledge of safe food handling and have state required certifications.
• Exhibit excellent customer service skills.
• Organized and Responsible time management.
• Good communication with team members and ability to lift and inspire others to do their best.
• Trustworthy and Honest. Will have access to credit card to make limited purchases.
• Great attention to detail in menu planning, organizing, cleaning of spaces and leading.
• Watchful Eye to help eliminate waste in all areas.
• Learn and understand tour food needs and how food is prepared while on various trips.

Qualifications and Skills Required

• Highly motivated and ability to organize and prioritize efficiently.
• Excellent customer service and attention to detail.
• Food Handlers permit
• Ability to Lead and also to work within a team and take direction.
• Love of Food Services and desire to make quality and experience Excellent.

Compensation

• Participate in company profit sharing as a Level 1 Supervisor.
• Opportunity to experience and go on Wild Expedition Tours in and around the Bears Ears National Monument

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Located in Bluff, Utah, Bluff Dwellings Resort is a vacation destination that offers incomparable services, luxurious accommodations and amenities to world travelers. Our emphasis to offer the best guest experience ensures our guests will rest, relax and rejuvenate. Wild Expeditions, based out of the hotel lobby offers river and land tours in Bears Ears National Monument and the surrounding area. With standard and custom tours to fit every traveler’s itinerary.

The Concierge serves as a specialized customer service representative to all guests and visitors of Bluff Dwellings and Wild Expeditions. The concierge is responsible for responding to a wide variety of consumer/guest needs to ensure a smooth and pleasant experience for our guests. With a special focus on providing detailed information to guests on Wild Expeditions Tours, Shuttles and Rentals. Concierge staff must also be able to convey a variety of information on additional resources pertaining to personalized outdoor activities and excursions. Superior communication skills and customer service skills are necessary to succeed in this role. In short, the primary duty of the concierge is to be of service to guests and keep them happy.

Responsibilities

• Specialized guest services for guests and visitors of Bluff Dwellings Resort & Spa and Wild Expeditions.
• Arrange transportation and excursions upon visitor request.
• Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreational activities.
• Arranging tours and bookings for Wild Expeditions.
• Making dinner/event reservations for guests.
• Perform basic administrative/secretarial/reception duties. Including check-in/out for Bluff Dwellings Resort and Spa.
• They must uphold company culture at all times while making guests feel welcomed and valued.
• Act as a liaison between guests and any department necessary including the front desk, housekeeping, maintenance & grounds, and the Cedar Shack Cafe.
• Maintains contact with local businesses, continually updates knowledge of local business hours of operations, upcoming specials or events in Bluff, San Juan County and the Four Corners region.
• Must have experienced ALL Wild Expeditions Tours. Know protocols and procedures, details of ALL tours in order to sell and share information with guests.

Duties

• Provide superior customer service to guests and visitors to Bluff Dwellings Resort & Spa and Wild Expeditions.
• Provide information to guest and visitor inquiries about the resort and recommend outdoor activities/tours of the tour company.
• Assist in maintaining all work areas: clean, presentable and in excellent condition. Areas include: resort front, front desk, front desk office area, gift shop, market, and lobby restrooms.
• Company dress code required.
• Professional demeanor in checking-in and checking-out guests, answering phone inquiries, returning phone calls/messages/voice mail, and answering all emails to the resort and tour company. Create and complete reservations for the resort and tour company.
• Use nonverbal skills to identify guests’ satisfaction/dissatisfaction with their stay.
• Active listening skills to understand the individual needs of each guest and team member.
• The concierge should be personable, friendly and polite when interacting with everyone. We strive to be excellent at coordinating details, managing guest’s requests and tracking all reservations.
• Problem-solving skills: Ability to identify and solve all guest related issues.
• Passionate and Positive attitude: Cool, calm and collected under pressure in a fast-paced environment.

Qualifications and Skills Required

• 1+ years of previous customer service experience
• Superior written, verbal and nonverbal communication skills.
• Exemplify strong organizational skills and attention to detail
• Must have a service oriented mindset and be capable of making every guest feel valued
• Computer Literate. Cloud based software for hotel and tour companies. Competent working knowledge of Google products (email, docs, sheets, slides, drive).
• Knowledge of basic office equipment, including printers, scanners, copiers, etc
• Effectively work well as a team and ensure a successful work environment.
• Ability to speak a second language is an asset, not a must.
• Willing to work irregular shifts, weekends and holidays.
• Be responsible, professional and be drug free. Pre-employment screenings will be done. Drinking any alcohol at work will not be tolerated.
• Passionate about the region and outdoor recreation.
• Must live within a daily driving distance to Bluff, Utah

Compensation and Benefits

• Live in the heart of Bears Ears with a lifetime of outdoor recreation possibilities.

Apply Now

Wild Expeditions offers vehicle shuttles for private river runners and hikers in the remote region of San Juan County. Most trips on the river or backpacking last 3-7 days. While the customers are on the river or hike, we shuttle their vehicles from their starting point to the end point. (Typically Bluff to Mexican Hat or Clay Hills Crossing.) Shuttle drivers also pick up and drop off guests of WILD Expeditions tours in company vehicles.

Wild Expeditions is seeking shuttle drivers to assist in transporting private customer vehicles, and transporting guests of our tour company to and from tour locations.

Responsibilities and Duties

• Provide excellent customer service
• Safely transport private vehicles in a timely punctual manner
• Safely transport guests to and from tour locations in a timely punctual manner
• Follow all traffic laws and company regulations
• Observe all city street and highway driving regulations and safety rules
• Maintain vehicles in excellent condition (interior and exterior)
• Conduct daily pre-trip vehicle safety and maintenance inspections on vehicles.
• Effectively work as a team member with other drivers to ensure a successful transportation schedule.
• Dress in a neat and professional manner in accordance with the company’s dress code

Qualifications and Skills Required

• Courteous and Respectful
• Passionate about the region and outdoor recreation
• Ability to work well with other team members
• Ability to tow and backup various sized trailers
• Must live within daily driving distance to Bluff, Utah
• Clean Motor Vehicle Report
• Provide a DOT Physical Cert
• Be Drug and Alcohol free. Pre-employment screenings will be done.

Compensation and Benefits

• Live in the heart of Bears Ears with a lifetime of outdoor recreation possibilities.

Apply Now

Located in Bluff, Utah, Bluff Dwellings Resort is a vacation destination that offers incomparable services, luxurious accommodations and amenities to world travelers. Our emphasis to offer the best guest experience ensures our guests will rest, relax and rejuvenate.

Responsibility and Duties

• • Provide exceptional customer service to guests and visitors to Bluff Dwellings Resort & Spa and Wild Expeditions.
  • Provide information to guest and visitor inquiries about the resort and recommend outdoor activities/tours of the tour company.

Apply Now

• Maintain all work areas: clean, presentable and in excellent condition.
• Areas include: resort front, front desk, front desk office area, gift shop, market, and lobby restrooms.
• As a key member of the resort, our front desk staff will present themselves in a tidy, professional manner. Company dress code is required.
• Check-in and checkout guests in a timely punctual manner. Answer phone inquiries, return phone calls/messages/voice mail, and answer all emails for the resort and tour company. Create and complete reservations for the resort and tour company.
• Use nonverbal skills to identify guest’s satisfaction/dissatisfaction with their stay.
• Active listening skills to understand the individual needs of each guest and team member.
• Front desk staff should be personable, friendly and polite when interacting with everyone. We strive to be excellent at coordinating details, managing guest’s requests and tracking all reservations.
• Problem-solving skills: Ability to identify and solve all guest related issues.
• Positive attitude: Cool, calm and collected under pressure in a fast-paced environment.
• Maintains contact with local businesses’, Continually updates knowledge of local business hours of operations, upcoming specials or events in Bluff, San Juan County and the Four Corners region.

Qualifications and Skills Required

• Strong and excellent verbal and nonverbal communication skills.
• Attention to detail with exceptional organizational skills.
• Effectively work well as a team and ensure a successful work environment.
• Be drug and alcohol free. Pre-employment screenings will be done.
• Passionate about the region and outdoor recreation.
• Must live within a daily driving distance to Bluff, Utah

Compensation and Benefits

• Live in the heart of Bears Ears with a lifetime of outdoor recreation possibilities.

Organize daily food operations and lead the food service staff in providing excellent food service as we develop a world class reputation at Bluff Dwellings Resort and WILD Expeditions. Help increase profitability, boost customer engagement and oversee all day to day operations having to do with food services. Food Manager responsibilities include scheduling shifts for staff, monitoring daily expenses and revenues and ordering supplies. Work directly with Tour Manager, Event Coordinator and Hotel Managers to ensure food services are completed as needed, done to perfection, efficiency and with great customer service. To be successful in this role you should have work experience with various roles in the food service industry, restaurants or coffee shops. Must have a positive attitude, work well with others, ability to lead, and a stellar work ethic.

Responsibilities

• Manage day-to-day food operations for the Cedar Shack Cafe, Catering, and WILD Expeditions.
• Hire, onboard, train and lead staff in best practices, policies and procedures.
• Train employees on menu preparation, packing, plating, and proper use of equipment.
• Coordinate with resort Food Director, purchasing and vendors to project accurate needs for food and ensure supplies are ordered and on hand to provide great guest service.
• Oversee, track and maintain records of daily, weekly and monthly revenues and expenses.
• Forecast and review profits and losses with resort Food director, GM and Owners.
• Modify cafe menu items based on seasonality, profitability and customer preference.
• Modify tour menus to ensure profitability, quality, guest experience and tour guide convenience.
• Oversee catering and work with Event Coordinator and Food Director on menus and events.
• Prepare, Bake, and train others on proper food prep and baking necessary for success.
• Keep food equipment well maintained, organized and well stocked for all food services.
• Resolve concerns with clients and lead the team in excellent customer service.
• Ensure food prep and service areas exceed state standards. (clean, sanitary, inviting to the guests.)
• Nurture friendly relationships with all staff and customers to increase positive reviews.
• Read Reviews and share with team members to help train and inspire great customer satisfaction.
• Become renowned as top quality and a destination for great food both at resort and on tours.
• Assist owners in decisions and vision for success in all food services for the future.

Required Attributes

• Appropriate combination of education and work experience to support on-the-job effectiveness.
• Knowledge of safe food handling and responsible alcoholic beverage service.
• Demonstrated success in collaborating with diverse teams and organizational functions to accomplish common goals.
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow up and attention to detail.
• Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.

Qualifications and Skills Required

• Enthusiastic love for food service and hospitality.
• 4 years of experience or related Bachelor’s Degree.
• 2 years experience in supervision and leadership roles.
• Highly motivated and ability to organize and prioritize efficiently.
  Unwavering customer service and attention to detail.
• Proficient with Spreadsheets, Word documents, E-mail and Reservation Software.
• Ability to lead and willingness to follow within a team.
• Utah State food handling certifications.

Compensation and Benefits

• 2 – 3 weeks paid time off. (depending on time with the company)
• Profit sharing as it comes available.
• Insurance when it comes available.
• 401k retirement matching.
• Pro-deals and access to our river and camping gear.

Apply Now